TECHNICAL faqS

HOW DO I SHUT DOWN MY SOLAR PV SYSTEM?​

There may be the odd occasion where you will need to shut down your PV system for a period of time, ie. when undertaking electrical work or rebooting the system. Shut down procedure must be carried out in the following order...

​

1. Switch off the AC isolator(s) - you may have 1 or 2 of these. One will be located at the inverter location and there may be a second at the location of the consumer unit feeding the PV system. These are normally a red and yellow coloured rotary switch, which should be clearly labelled.​

​

2. Switch off the associated circuit breaker - this will either be within your main consumer unit or in a separate unit and should be clearly labelled with "PV System" or similar.​

​

3. Shut down any batteries if home storage has been installed - manufacturer instructions should be followed here as all batteries are different, but generally speaking, there is normally a power button on each battery. Please see our Products page for more info.

​

4. Finally, shut down the DC feed from the solar panels - One or multiple DC isolators should be located near to the inverter. These are normally coloured black and grey and should be clearly labelled. Some inverters may have a built in DC isolator which will also be labelled.

​

5. Check all lights and displays on inverter have gone out. The system has now been safety shut down. Follow start-up procedure to restart.

​​​

HOW DO I START MY PV SYSTEM BACK UP?​

Following a PV system shut down, the system will need to be restarted using the correct procedure as detailed below...

​

1. Switch on the DC isolator(s) - One or mulitple DC isolators should be located near to the inverter. These are normally coloured black and grey and should be clearly labelled. Some inverters may have a built in DC isolator which will also be labelled.

​

2. Start up any batteries if home storage has been installed - manufacturer instructions should be followed here as all batteries are different, but generally speaking, there is normally a power button on each battery. Some batteries, FOX-ESS for example also require a second button to be pushed and held for a number of seconds on each battery. Please see our Products​ page for more info.

​

3. Switch on the associated circuit breaker - this will either be within your main consumer unit or in a separate unit and should be clearly labelled with "PV System" or similar.

​

4. Switch on the AC isolator(s) - you may have 1 or 2 of these. One will be located at the inverter location and there may be a second at the location of the consumer unit feeding the PV system. These are normally a red and yellow coloured rotary switch which should be clearly labelled.

​

5. Check inverter display and/or lights have illuminated. The system will now go through a self test and start up process. Once completed correctly (normally after around 30 seconds to 1 minute), the system should now start functioning as normal. If any fault lights or codes are displayed on inverter then further troubleshooting may be required. Please refer to our Products page.​

 

For the latest information and demonstrations regarding products and installations, follow us on social media.  

​​

MY PV GENERATION DATA IS NOT APPEARING ON THE MONITORING APP. WHAT SHOULD I DO?

​

If your data is not appearing within the app, this could be for a number of reasons. Most commonly, the datalogger has temporarily lost communication with your WIFI router. There are a number of troubleshooting options you can try...

​

1. Reset your WIFI router - usually a quick switch off and on will achieve this. Some routers have a RESET button. Follow manufactrer instructions if unsure.

​

2. Logout of and restart your monitoring app on your phone or monitoring device. 

​

2. Reboot your PV system - follow shut down and then start-up procedures as detailed below.

​

3. Reset your datalogging device - please refer to our Products page for information on how to do this.

​

4. If none of the above options resolve the issue, please get in touch and we will get back to you as soon as possible.